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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
General
Jewlery
Musical Gifts
Beaded Jewelry
Orders are processed within 24-48 hours.
Most products are typically arrive within 3–5 business days.
Men’s items: Typically arrive 12–15 business days for delivery.
Delivery times may vary depending on your location.
Currently, we only offer shipping within the UAE. We do not provide international shipping at this time. However, we are exploring options for expanding our shipping services in the future.
If your order is delayed, please contact us, and we will assist you in resolving the issue as quickly as possible. Your satisfaction is our priority, and we will ensure your order reaches you as soon as possible.
We process orders quickly to ensure timely delivery, so changes or cancellations must be made within 24 hours of placing your order. Please contact us immediately if you need assistance.
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or a refund for you.
Yes, we offer elegant gift wrapping for an additional fee. You can select this option at checkout.
We offer a 5-day return policy. If you’re not completely satisfied, you can return or exchange your item in its original condition within 5 days of delivery. Please refer to our full Return & Refund Policy for more details.
Delivery charge is AED 10 for the first order, AED 20 for subsequent orders. Orders above AED 200 qualify for free delivery.
No, these names reflect our design philosophy and the cultural inspiration behind each piece, adding a layer of unique charm and meaning. They represent the spirit and design influence of the piece, not its manufacturing location. We love to celebrate global beauty through our product names, but all items at Prisha Collections are thoughtfully sourced to our exacting quality standards.
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